Team Manager with Japanese

Join our team at Foundever!

Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team!

Specific Job Responsibilities

Supervising the Customer Service Specialist team to ensure full compliance with Foundever and client security requirements.
Ensuring the team meets key performance indicators (KPIs).
Fostering a culture of open communication within the team.
Recognizing and rewarding team members who achieve top performance.
Participating in the oversight of the onboarding process for new employees.

Qualifications

Language: Proficiency in Japanese (C1) and English (C1);
College degree or directly related work experience would be an asset; Minimum of 12 months working experience in customer service with prior leadership experience
Excellent knowledge of all MS office tools (Word, Excel, PowerPoint, Access, Outlook); Experience with Google applications practical usage (ability to work in multiple application environment).
You demonstrate professionalism, are highly motivated, and eager to grow.
You have experience managing a team, providing feedback, overseeing processes, and monitoring progress.
You possess logical thinking, problem-solving skills, and the ability to implement performance improvement plans.

Personal Skills

Strong interpersonal, coaching and leadership skills.
Strong verbal and written communication skills.
A pro-active attitude towards developing trust and professional rapport with employees and team members.
A can-do attitude with analytical and problem solving skills.
Availability to work a flexible schedule, including weekends and holidays

Working conditions

Employment type of contract;
Basic salary + bonuses;
Work in our new office in Warsaw
Opportunities for growth — 92% of our management team started their journey at Foundever as Customer Service Consultants.

What else should you know?

Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Childrens Day, etc.);
We offer private Medicover insurance;
Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;
Professional development through training and cross-location cooperation at the international level.

Company Overview

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

When applying please enclose the below statement: "Hereby I voluntarily agree to the processing of personal data contained in my CV by Foundever for the purpose of the recruitment process in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2002 No. 101 , pos. 926 as amended).”
Application submission signifies the applicants agreement to process the personal data contained in the application for the purposes necessary for the recruitment process in accordance with Foundever privacy policy.

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